Upon successful collection of payment via Shopify Payments, we will process your order and inform you when it is ready for collection. Orders via self-collection will be prepared within 3 working days. We will send you an email when your order is ready for collection. Please provide a mobile number and email upon checkout for this purpose.

Kindly refer to self-collection details as below:
  • Address: VITAKIDS HQ - 29 Tai Seng Street #03-01 Jackson Design Hub Singapore 534120

  • Collection Hours: 9 am to 11am OR 2pm to 5pm (Mon – Fri, Closed on Weekends and Public Holidays)
Please bring along the following document or email for verification purposes:
  • A copy of your confirmation email OR
  • Your Order Number (starts with NW)
Kindly pick up your order within 3 working days from the date upon received collection notification. If you encounter any unforeseen circumstances and need to reschedule your collection, please contact our customer service team at or +659725 0536 as soon as possible.